Telus technical support No Further a Mystery

Telus technical support No Further a Mystery

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• At this point, I sense I am remaining misled and mistreated. Even with various calls and escalations, I nevertheless do not have clarity on my bargains or a good resolution to my worries.

Was once the chief and The explanation I have already been a loyal Telus custiomer For several years. But This really is about to vary!!

• A buddy who is usually a Telus customer confirmed me his strategy aspects, and He's getting an analogous plan for significantly significantly less without having to buy units, which contradicts what Abdul informed me.

I referred to as Telus CS at 8.55AM Mountain time they usually hanged up on me, saying that I must call during "regular Business hours". Is that this for actual?

How do I discover that man or woman.  I think I'm heading right into a new billing cycle and I are already operating in circles for months

I'd also like to find out why this was eliminated? Appears to be Silly that we now must contact tech support to complete a thing that we did not will need the for Earlier 

  I wasn't telling but striving to speak to him however he obtained mad and hung up.  This is certainly preposterous and extremely Awful customer service.  I will be pulling my two strains from Telus . If This can be the customer service people are finding telus billing support from the reps than you have to supply it in other places.  I have been with Telus for approximately 14 yrs and it's really unhappy that it's got arrive at this . Thinking about these threads and feedback left by Many others it appears I am not the one one.  

Absolutely not the experience we would like our customers to acquire. Feel free to send out us a private concept and we can examine our alternatives to get this fixed for you personally.

I had to Get hold of CS right now with Chat along with the department I would like to speak to is simply out there by telephone. The CS on Chat organized a simply call again at an arranged time slot. When that department termed me later on I got everything sorted out.

If an automatic assistant asks for The main reason of your call, mention "I want to make payment preparations for my mobility Monthly bill".

In the approaching weeks and months, we'll be Functioning to grow the merchandise and services supported, so preserve examining back again for updates.

Furthermore, I had been disconnected various periods when seeking to speak with support and also remaining on maintain with no resolution.

Notice: if the topic isn't really however covered by TELUS Professional Messaging, You will be furnished with a callback solution.

I'd some small challenges but I'd absolutely no clue how to fix them. Then, my co-employee encouraged me of your respective service. Your staff were really affected individual and useful! As a result of all of these!

I was eventually given circumstance variety 21911243 and advised that a manager would connect with me again in two hrs, which did not take place. Rather, I used to be informed which i required to hold out 24 several hours.